Reference

Our Terms, Your Account Rights

654bd operates under a clear legal framework — your account access, wallet activity through bKash, Nagad, and Rocket, and use of our lobby are all governed by the terms set out here. Availability depends on your local law and the eligible regions we serve.

Account TermsPrivacy PolicyWallet ConditionsEligible Regions
654bd Our Terms, Your Account Rights
CONTACT OUR TEAM

Reach Us About Legal or Account Queries

If a term is unclear or you need to raise a legal concern about your account, our support team handles these directly. Bring your account details and the specific issue — we'll work through it with you.

Live Chat Open the chat window from your account dashboard. Our team responds to legal and account queries during support hours — share your account ID to speed things up.
Email Support Send your query to our support address listed in your account settings. Include your registered mobile number and a clear description of the legal concern you're raising.
Help Centre Our help centre covers common account, wallet, and policy questions. Check the legal section first — many jurisdiction and eligibility questions are answered there without needing to contact us.
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and data handling are built into how 654bd operates day to day — not added as an afterthought. Here is what we do on our end and what you can request.

Data Handling

We collect only the account and transaction data needed to operate your wallet and verify your identity. Your bKash, Nagad, or Rocket transaction records are stored securely and not shared with third parties outside legal obligations.

Cookie Policy

We use session and functional cookies to keep your account active and your lobby preferences saved. You can manage cookie preferences from your browser settings; disabling them may affect account functionality.

Data Retention

Account data is retained for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of the data we hold by contacting support with your account ID.

Account Changes

To update your registered mobile number, linked wallet, or personal details, go to account settings and follow the verification steps. Changes to payment details require an OTP confirmation to the number on file.

Common Legal and Account Questions

Real questions about how our terms work, answered directly.

Availability depends on your local law and the eligible regions we serve. It is your responsibility to confirm that accessing this platform is permitted in your jurisdiction before opening an account.

Contact our support team with your account ID and registered mobile number. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Funds in a suspended account go through a review process before any release. Contact support with your account details and we will explain the steps that apply to your specific situation.

You can request account closure through support. After closure, some data is retained for the period required by applicable law; we will confirm what is kept and for how long when you make the request.

Raise it directly with our support team via live chat or email. Include your account ID and the specific term or decision you are disputing so we can review it properly.

We notify account holders of material changes through the platform. Continuing to use your account after a change is posted means you accept the updated terms — check the legal page periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.