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How 654bd Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make deposits via bKash, Nagad, or Rocket, and use our lobby.

Account DataPayment PrivacyYour Access RightsCookie ControlsContact Us Directly
654bd How 654bd Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data request or privacy question directly to our support email. We aim to respond within a few business days and will confirm receipt.

Live Chat

Open the chat window from any page in your account. Our team can log a formal data request on your behalf and give you a reference number.

Account Help Centre

Log in and visit the Help section to submit a privacy or data-access request through your account dashboard — no separate form needed.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with SSL encryption and OTP verification on login. We do not store your bKash, Nagad, or Rocket PIN — that stays with your wallet provider.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Data Retention

We keep account and transaction records for the period required under applicable law. Once that period ends, data is deleted or anonymised — we do not hold it indefinitely.

Requesting Changes

You can request access to your data, ask us to correct inaccurate records, or request deletion where local law permits. Contact us via live chat or email with your account details.

Common Questions About Your Privacy

We collect your registration details, contact information, and records of payment activity through bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transaction. We do not sell your data to advertisers or unrelated third parties.

Log in and use the Help section in your account dashboard, or contact us via live chat or email. We will verify your identity and respond within a few business days.

Yes, where permitted under your local law and eligible region. Some records may need to be retained for a legally required period before deletion can be completed — we will explain this when you request it.

Retention periods depend on applicable law in your region. We do not keep data longer than required, and we will inform you of the relevant period if you ask us directly.

No. Your mobile wallet PIN and credentials stay with your wallet provider. We only receive confirmation that a transaction was completed, not your login or PIN details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.